SERVPRO of DeKalb County owner answers the age old question "Why SERVPRO" He and his wife Bobbie Bryant have been small business owners for 25+ years but in 2009 decided to take the plunge and purchase a SERVPRO Franchise. They researched companies and decided that SERVPRO was certainly a company inline with their values and priorities. They know that highly trained crews that make customer service a priority are what this industry needs. They know that when they meet their customers they are having one of the worst days in their lives and are relying on SERVPRO to help. They know that happy customers equals repeat customers and to them those are both a bar they strive for in day to day business. They have instilled that in their crews also.