Our local thrift store is a non profit that helps the less fortunate in the community. They are located in a part of town that unfortunately gets a lot of vandalism and has a lot of incidences with people that have been drinking. They recently were the victim of a shattered front display window due to some intoxicated patrons from a nearby establishment. The called the crew from SERVPRO of DeKalb county into help them board up and secure the property until the glass company could get there to replace the front window. They came out in the very early morning and secured the property. The management of the thrift store which is mostly volunteers was very happy with the work and the efficiency of the crew since they also had to get up in the middle of the night.  

Our local thrift store is a non profit that helps the less fortunate in the community. They are located in a part of town that unfortunately gets a lot of vandalism and has a lot of incidences with people that have been drinking. They recently were the victim of a shattered front display window due to some intoxicated patrons from a nearby establishment. The called the crew from SERVPRO of DeKalb county into help them board up and secure the property until the glass company could get there to replace the front window. They came out in the very early morning and secured the property. The management of the thrift store which is mostly volunteers was very happy with the work and the efficiency of the crew since they also had to get up in the middle of the night.  

This client was the victim of a burglary attempt. The local police department called to ask SERVPRO of DeKalb County to come and secure the property until the homeowner could get a new piece of glass. SERVPRO of Dekalb county came out in the early morning to help the homeowner out. Of course the homeowner was worried and nervous that the criminal would come back and wanted to make sure that the door was secure. The crew from SERVPRO of Dekalb county assured the homeowner that the board up was preformed with the highest standards and would certainly be secure. Making the homeowner feel secure and safe was a great concern of the crew. They know that this was a stressful situation for them and wanted to assist them in any way.

Some naughty youth in the town decided that they were bored and went tagging several buildings in the downtown area. Many of the buildings were historic and had a lot of significance to the history of the community. They had been  painting several gang signs and profanity on the building. The citizens of the town were very angry with the mess it has made on the historic buildings. SERVPRO of DeKalb County was called in to remove the grafitti. The crews removed the grafitti and the building owner was very happy with the end results. There were additional building owners that stopped to ask if SERVPRO of DeKalb County could help with their buildings also. SERVPRO of DeKalb County was very happy to be able to help with this problem.

We had some local youth going around town tagging buildings with graffiti recently.They had done damage to several buildings in the area. We had a building owner reach out to SERVPRO of DeKalb County and ask what their crews can do to help. We sent a crew out to get the job started and the clean up completed. The crews removed the graffiti and had the wall clean. Unfortunately the youth came back and tagged the same wall another time. The building owner called again and the SERVPRO of DeKalb County came out and once again got the wall clean When they were on the job site another building owner stopped by and needed their services also. He had no idea that SERVPRO did this kind of clean up. 

This is the lobby of the local bank after the water line broke in the break room on the second floor. The amount of water that was pouring down into the space was unlievable for the staff when they came in and found it. They were beside themselves and knew that calling in a professional that would respond right away was what needed to be done. They had heard about the local SERVPRO franchise thru the local chamber of commerce and called them. They lobby is the hub of the bank of course for staff and customers. It had many items from the history of the bank that they wanted to be restored and displayed for future generations. They could not have been happier with the work that was done and that they items are restored and back on displayed in the lobby area.

This photo is the teller area at the local bank. As you can see by the photo the area was directly below the second floor break room in which a pipe had broken. This area along with the lobby sustained the most damage. This area has to be open by state and federal regulations to do business each day. It was imperative that the bank be up and running. The management of the bank was so appreciative of the work done by the SERVPRO crew. Not alone did they go thru their protocals and proicedures they were sensitive to the tellers also having to work. The security that was necessary changed so of the options of the crew and they didn't let that stop them from getting the job done. That is why the bank would choose them again.

We recently had an inquiring from a local daycare center. Our SMM - Tricia Herrera sits on the board of directors for this business and they had mentioned needing the rugs in the facility cleaned. As most of their funding comes from the State government there isn't much left over for these types of things in the budget. But as this winter has been particularly hard to get kids outside the rugs needed attention more then ever. Tricia approached the franchise owner and asked him if they could do this as a favor to the center while using it as a training tool for their newer employees. The owner said of course and the staff set up the appointments. The centers director could not have been happier with the work and the generosity of SERVPRO. They were so appreciative of the work!

The local hospital recently needed some HERO ready help from  SERVPRO of DeKalb County. The recently storms complied with snow and ice melt had caused the basement to flood. They contact SERVPRO of Dekalb County to help. They had several areas affected in the basement and each area had standing water. They also provide a needed service so they needed to have minimal disruption to the staff and facility. They had heard great things about SERVPRO and were very pleased with the results that happened from their work. The maintince staff was free to complete their day to day work and the SERVPRO team took care of the water and drying. 

A local bank had a water line break on the second floor of their facility. It of course happened in the middle of the night when the bank wasn't open. The water was running for a few hours before it filled the elevator shaft and that alerted the local fire department. When the staff arrived on scene after being contacted by the fore department they contacted SERVPRO of DeKalb County. SERVPRO crews were dispatched and got right to work. They worked with the plumber that was fixing the cause of the loss and then began working on the standing water. They had a handle full of challenges as the bank had certain doors and areas that have to be closed and locked at end of business each day but they handle them well. Also the teller area in this picture had to be functional to continue business each day. The bank staff and management was very happy with the work when it was all completed.

Recent storms caused the local hospital basement to flood. The director of maintenance called SERVPRO of DeKalb county to help dry the area out and get things back up and running for his staff. SERVPRO of DeKalb came right out and went to work. The areas affected ranged in sizes and different degrees of water contamination. The team needed to start by extracting the water and then setting the dryer equipment properly to get complete the job most efficiently. As this picture shows the problem was completed and the mechanical area of the facility was returned back to it normal state in just a few days.

The shop in the corner of this barn caught fire. The old barn wood with the ignition source made for a bad combination. The owner contacted us at SERVPRO of DeKalb County to take care of the fire restoration for him.

A home had a cinder block wall basement. Over the years cracks had formed between the blocks and water was coming through creating mold on the walls. Most of the basement was like this. After checking all the walls and showing the owner how much the mold had spread he expressed His gratitude for fixing all the mold issues and not just come in and fix the one spot when he had others. He stated he was very pleased with our quality of service. He was quite glad to have it "Like it never even happened."